Refund policy

At Lepi Kristali, every crystal is chosen with care and intention. Because crystals are natural, each piece is unique and may include natural variations, inclusions, or small imperfections that make it one-of-a-kind. Please review all product photos and descriptions carefully before purchasing.

💎 All Sales Are Final

All items are final sale, including-but not limited to-gift cards and electronic products.
Exceptions may be made on a case-by-case basis and, if approved, will result in a store credit.

You will be notified if a refund is approved or denied.
If approved, you’ll be automatically refunded either with store credit or to your original payment method within 10-20 business days.
Please note, it can take additional time for your bank or credit card provider to process and post the refund.

📦 Return Window

Returns are accepted within 7 days of delivery.
After 7 days, all sales are considered final.

🚚 Return Shipping

Customers are responsible for all return shipping costs.
Original shipping fees are non-refundable.
Items must be returned in their original condition and packaging to qualify for a refund.

💰 Refunds

Refunds will be issued to your original payment method once the return is received and inspected.
Damaged, used, or altered items will not qualify for a refund.

💔 Damaged Orders

We do our best to ensure that your crystal babies arrive safely.
If your order arrives damaged, please contact us at support@lepikristali.com within 48 hours of delivery.
Include clear photos of the packaging and the damaged item so we can review and resolve the issue promptly.

❤️ Thank You

Your crystals are handled with the same care and love we would give to our own.
Thank you for supporting our business - may your Lepi Kristali treasures bring light, balance, and harmony into your space.