Terms of service

1. Terms of Service

Welcome to Lepi Kristali! By shopping with us, you agree to the following terms:

General

  • All crystals are unique and may vary in size, color, and shape.
  • We reserve the right to update prices, product listings, or policies at any time.
  • By placing an order, you agree to provide accurate shipping and contact information.

Payments

  • We accept major cards, Shopify Payments, and offer payment plans (pre-approval required). ✨
  • Orders are processed only after payment is confirmed.

Shipping

  • Orders are shipped from Brownsville, Texas.
  • Processing time: 1-3 business days (unless otherwise stated).
  • Shipping times are estimates and not guaranteed.

Returns & Refunds

  • All crystal sales are final.
  • Exceptions apply only in cases of damage, incorrect items, or pre-approved returns (see our Refund Policy).

Liability

  • We are not responsible for delays caused by carriers, customs, or incorrect addresses provided by the customer.
  • Crystals are spiritual tools and collectibles. We do not guarantee metaphysical results.

2. Privacy Policy

Privacy Policy

We value your trust and are committed to protecting your privacy.

Information We Collect

  • Personal information you provide at checkout (name, email, shipping/billing address).
  • Payment details are processed securely through Shopify and never stored by us.

How We Use Your Information

  • To process and ship your orders.
  • To contact you about your purchase or respond to customer inquiries.
  • To send promotional emails if you subscribe (you can unsubscribe anytime).

Security

Your data is protected through Shopify’s secure servers and payment processing.

Third Parties

We do not sell or share your personal information with third parties, except as required for payment and shipping.

3. Contact Us

Contact Us

We’d love to hear from you! Whether you have questions about a crystal, your order, or just want guidance in choosing the right piece, reach out to us:

📧 Email: support@lepikristali.com
🌐 Website: lepikristali.com
📦 Mailing Address (Returns/Business):
Lepi Kristali
PO BOX 3030
Brownsville, TX 78523
United States

We do our best to respond within 24-48 business hours.

❤️ Thank You

Your crystals are handled with the same care and love we would give to our own.
Thank you for supporting our business - may your Lepi Kristali treasures bring light, balance, and harmony into your space.